FAQ
Where are you located?
Nae Nutty Cookies is located in Atlanta, Ga. We do not have a physical store yet. In our online store you can place your order with shipping or pick up. For pick up we are located in the Atlanta area.
What are your shipping and pick-up days and times?
We ship to all USA and Puerto Rico. Shipping day: Monday of each week.
Pickup day: Saturday
Pickup times: 12-6 p.m.
Atlanta, Ga
By placing my order, I understand that the shipment of all weekly menu orders (Saturday through Thursday) will be processed on Friday and will take 3-4 business days to be shipped on Monday by the shipping company.
These days and times may vary if we attend an event or popup shop.
Do you make local deliveries?
At this time we do not offer delivery service. Unless of special circumstances.
What happens if I can't pick up at the time and day you set?
You can write us at nae.nutmegcookies@gmail.com and we will be glad to find the most convenient day and time for both of us.
Why are there sometimes some flavors of cookies and not others?
Our production is done on a daily basis. We do most of the work by hand to ensure the freshness, quality and taste of our products.
We have several flavors of cookies and every week according to availability we rotate and change them, so weekly you can get some new flavors and others that still remain on the menu. The menu changes every Friday after 12 pm.
Why can't I order just one cookie?
Our cookies are also baked at the time of your order, so when you pick them up everything is practically freshly baked.
How can I preserve your cookies?
Our cookies can be kept in the same well-sealed package for up to 1 week. To consume them warm and with that soft consistency in the center, you can give them a touch of heat in the microwave, outside the package, for 10 seconds, although we highly recommend doing this in a preheated oven at 350F for 5-8 minutes.
If you wish to store them for later consumption, we recommend freezing them in the same package well sealed and additionally in an airtight container for up to 2 months. To consume them warm and soft, take them frozen to a preheated oven at 350F (out of the package) for 8-10 minutes or until the heat has reached the center of the cookie.
Events and PopUp Shops
We love to connect with our customers, that's why we attend certain events in Atlanta and other cities around the country, so these pick up and shipping dates may vary. We recommend checking the description of each cookie or product to confirm pick up and/or shipping days or in our Home for any event we have announced.
Allergies Information
At Nae Nutty Cookies we do our best to avoid cross contamination, however, we share all our equipment and utensils to bake our variety of products.
Please note that in our production area we process wheat, nuts, eggs and dairy, so we are not an allergen free environment.
What are the ingredients of your cookies?
All our products are made with high quality ingredients, without preservatives and fresh.
In our products you can find some or all of the following ingredients. They are listed below in no specific order:
Butter, vegetable shortening, brown sugar, refined sugar, eggs, wheat flour, cocoa powder, various spices, chocolate, nuts, essences, leavening powders, dairy, dehydrated fruits, salt.